Frequent Questions
Below are
answers to frequently asked questions.
If the answer to your question isn't shown below, please e-mail or call us: 267-918-8307. We'll be happy to help you.
General FAQs:
- Why should my business get printed goods?
- Aren't t-shirts with my company name and logo an extravagance?
- Can my group make some money with these printed goods?
- Is your shop open to the public?
- Do you have a catalog?
- Do you have a guarantee on the products that you sell?
- Where is Kenny's Imprintables located?
- Do you have other offices in the country?
- How much experience does Kenny's Imprintables have in the industry?
- Do the prices of the products become lower when I buy larger quantities?
- Why don't you offer free shipping and set-up charges like some other on-line printers?
- Do you accept purchase orders?
- Do you offer "wholesale" or special prices to the "trade," schools, or non-profit organizations?
- Can I get less than the minimum order?
- Do you sell "blank" or "unprinted" items?
- Do you sell screen printing equipment or supplies?
- If there is a problem with my order, what do I do?
Ordering FAQs:
- What is required to set an order in motion?
- How is the price determined?
- What is the minimum quantity I have to order?
- How do I place an order?
- How do I pay for my order?
- Do I get to see a "sample" before you print my order?
- How long does it take to receive my order?
- Will I receive a confirmation after I place my order?
- Will I be notified after my order has shipped?
- Do you take overseas orders?
Artwork FAQs:
- Do I need a finished logo all prepared before I contact you?
- What kind of artwork files do you accept?
- How do I properly prepare those images?
- How do I get my artwork to you?
- My artwork needs some "touch-up." Is there a charge for that?
- How accurate is the preview I see?
- I don't have a design. Is there a charge to make a design for me?
- I have several designs, do they all add up as 1 order?
Screen Printing FAQs:
- What is screen printing?
- If I reorder, do you keep my artwork or screens?
- Are your T-Shirts screen printed or are they iron-on transfers?
- Will the printing fade on my shirts after a few washings?
- My design has PMS colors, can you match them?
- What is the largest size that can be printed on a T-Shirt?
- I already have shirts. Will you print on them?
- Do you sell transfers that I can apply on my own shirts?
Garment Sizes/Colors FAQs:
- Do you offer "youth" sizes?
- Do you offer 2X, 3X, 4X, etc. size shirts?
- Can I mix the shirt sizes in my order?
- Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?
- Can I have different ink colors on different color shirts?
General FAQs:
A. Quality custom imprinted shirts, caps, jackets, sweatshirts, tote bags, etc. convey a sense of professionalism within your company. As your staff wears these items and your customers billboards that give your business name recognition among prospective and current customers. They are also conversation pieces that start people talking about your business. The big draw for custom imprinted goods is that they are inexpensive and have a high impact. Their advertising method is repetitive and is much more cost effective than a "once and done" newspaper ad.
Back to TopA. Actually, not at all. Custom imprinted garments end up being one of the least expensive advertising methods your company could opt for.
Back to TopA. Yes! There are a few ways: Organizations have shirts printed up to raise money through fundraisers and events. Restaurants, clubs and companies sell these goods to customers who, in turn, are walking billboards for them.
Back to TopA. Yes, we do offer a catalog with a wide range of available products. If you would like more information on any of our products for your custom job, please e-mail or call us 1-267-918-8307.
Back to TopA. Yes. Please see our Quality Guarantee for details
Back to TopA. We are located at 2131 N. American Street, Philadelphia, Pennsylvania 19122.
Back to TopA. No, our only office and printing facility is located in Philadelphia, PA. We ship nationwide from this location.
Back to TopA. Yes, by appointment only. Please call 267.918.8307 to set an appoinment for consultation or to see our samples.
Back to TopA. We have over 18 years of printing experience as well as a background in fine art. See Our Story for more information.
Back to TopA. Yes. The more you buy, the lower the price.
Back to TopA. With our pricing method, everything is broken down for you. There are no hidden charges under the guise of "free set-up" or "free shipping." If you do the math, most of the time our prices are among the lowest around.
Back to TopA. Yes. All purchase orders are handled by written agreement only.
Back to TopA. Yes, please e-mail or call us 1-267-918-8307.
Back to TopA. No.
Back to TopA. Yes.
Back to TopA. No.
Back to TopA. You should contact us immediately by phone or e-mail. We want to help you resolve the problem as quickly and effectively as possible.
Back to TopOrdering FAQs:
A. Full payment, finalized artwork, garment style, sizes and quantity.
Back to TopA. Pricing for screen printed apparel is determined by the quantity of items being ordered, the color of the garment, the number of locations on the garment being printed, and the number of colors in your artwork.
A. There is a 24 piece minimum for all custom apparel orders.
A. We offer (2) ways to place an order. You can place an order by phone or e-mail. For more detailed information on placing an order, please see our "Info" page
Back to TopA. Payments can be made online with a credit card (an additional processing fee will apply). Payments can be made in person or via mail in the form of check or money order or cash. Purchase Order payment is available to certain firms and organizations and is handled by written agreement and offered at our discretion.
Back to TopA. Yes. After you place your order, you will receive an "Artwork Proof" e-mail. This email shows how your artwork will appear on the actual product that you are ordering. Replying to the email gives you the opportunity to approve or disapprove your proposed artwork/layout. Production does not begin on your order until we receive an artwork approval and full payment from you.
Back to TopA. It depends on what you are ordering. The typical production time for most custom printed products is approximately 5-10 working days from the time your order is placed and your payment is received until the day it is shipped. This turn around time can vary depending on the size of your order and how much work is needed to prepare your artwork. This doesn't include shipping time, which is determined by your state.
Back to TopA. Yes. You will receive an e-mail confirmation if you place your order by e-mail. Please feel free to call us at 1.267.918.8307 if you want to confirm that we have received your order.
Back to TopA. On all custom garment orders, you will receive an e-mail notification with the details of your shipment with tracking numbers.
Back to TopA. No.
Back to TopArtwork FAQs:
A. DPI stands for Dots Per Inch. Images saved from web sites are normally low resolution which means they are about 72 dpi. Low resolution images work very well for web sites because they are smaller file sizes and hence load faster than a high resolution image would but those same images will not give you satisfactory results when it is printed. A raster or pixel-based image needs to be at least 300 dpi and sometimes even higher.
A. Unfortunately, it is impossible to turn a low-resolution raster image into a high-resolution one. Resolution can be reduced but it can never be increased.
A. Jpg's and Gif file formats are both bitmap - based images which are series of pixels. The pixels often give a blurry, "stairstep" look when printed. Both JPG's and Gif's are compressed file formats to make smaller file sizes for faster loading on web sites but do not print clearly.
A. Opening a jpg or gif in Illustrator and saving it as an Illustrator file does not change the fact that it is still a pixel-based or "raster" image. Artwork that is actually created in a drawing program such as llustrator, Freehand, or Corel Draw is vector-based. That means that the lines and shapes of the artwork are based on mathematical formulas which makes the artwork completely scalable. No matter how much you magnify the image, the lines will still be sharp and clear. When we change your jpg or gif into an Illustrator file, we actually recreate it.
A. Photoshop and Illustrator art programs have a lot of the same features but Photoshop is mostly used to edit photos and create other raster images. Photoshop is invaluable for photographs, color-separations or layered artwork but with the exception of a few of the key chains that allow a full-color photo, your artwork will normally be 1 or 2 colors in drawn logos which need to be vector-based files.
A. Absolutely not. Kenny's Imprintables wants your printing project to be easy for you. Simply contact our art department and for a nominal fee, they will be happy to assist you with your design.
A. You may email your logo or design to sharon@kennysimprintables.com
Please be sure to include your contact information or your order number.
If you would like to mail your artwork to us on CD with a hard copy, please
mail it to:
Kenny's Imprintables
2131 N. American Street
Philadelphia, PA 19122
A. Yes, there will be an artwork charge, except for simple text layout. The charge is determined by the level of "touch-up" that your design will require. Please see our Graphic Design Services section for more information and pricing.
A. If you want us to create a custom design for you based on your ideas or sketches, there will be a charge. For more information and pricing, please see: Graphic Design Services.
A. Kenny's Imprintables' technology lets you get a good look at how your item will actually turn out, but computers can't perfectly simulate the real world. First of all, every computer monitor displays colors a little differently, so the colors of your actual merchandise (both the colors of the blanks and the colors of your designs) may not match perfectly what you view on your screen. Secondly, embroidery and printing on non-paper surfaces are physical processes that are inherently imperfect, and slight variations from item to item inevitably exist. But please don't worry! Trust the names of the various colors you use on the site and trust that we will produce merchandise that looks great and doesn't disappoint! Also, please feel free to use notes on your email to pass on any special requests or concerns to the Production Staff.
A. No. Each design and each print run is treated (and priced) as a separate order.
A. Absolutely not. Kenny's Imprintables wants your printing project to be easy for you. Simply contact our art department and for a nominal fee, they will be happy to assist you with your design.
Back to TopA. We accept many types of art files. The ideal file formats are:
-
AI -- Adobe Illustrator
EPS
PDF -- Adobe Acrobat
PSD -- Adobe Photoshop
TIFF
JPEG
GIF
If your artwork only exists as a hard copy, you can mail it to us and expect to be charged for artwork preparation from our graphics department.
Back to TopA. We hope the information below will give you the guidance you need to successfully send images for use in your designs, but please feel free to call us if you have questions or need assistance. Similarly, we'll contact you if there are problems pertaining to the artwork submitted with your order.
First of all, please make sure your image is suitable for the decoration method you're using.
- For screen-printing, we can work with black and white photographs or illustrations with clear, distinct areas of color as opposed to multiple shades and tones. You can submit images for screen-printing that contain half tones (also known as gradients).
- For embroidery, images must only contain clear, distinct areas of color. Subtle tones and fades can't be embroidered.
Ensure that you have properly prepared the image you're sending.
- The best types of images for our service are vector illustrations created in programs such as Adobe Illustrator and CorelDRAW. These images should be saved or exported and then uploaded in *.eps format. Before saving or exporting as *.eps, please (1) flatten the image, (2) outline fonts, and (3) convert to Pantone or RGB colors.
- Raster images, such as those created in Adobe
Photoshop and CorelPHOTOPAINT, should be saved
or exported as *.gif, *.tif, or *.jpg files. You're
best off using *.gif with a transparent background
(if that is, in fact, what you want). Most importantly,
such images should be high-resolution. The final
product won't look good unless your image is at
least 200 dots per inch (DPI) at the actual size
you want it printed. That means that if you want
to print a *.gif image at a size of 5" x 5" on
a T-shirt, it should be about 15" x 15" on your
72 DPI computer monitor.
Finally, the filename may not contain spaces. Please be sure to rename the file accordingly before sending.
Back to TopScreen Printing FAQs:
A. Screen printing is a method of printmaking in which a design is imposed on a screen of silk or other fine mesh, with blank areas coated with an impermeable substance, and ink is forced through the mesh onto the printing surface. This method creates high quality printed apparel that can withstand years of washing and wear.
Back to TopA. We keep your artwork on file indefinitely. However, we do not keep screens for more than 9 months. Unless we hear from you within that timeframe your screens will be reclaimed. If, after that time, you want to reorder you will be charged for a new set-up. You should notify us if you plan to place another order within the next calendar year, in which case we would hold your screen(s) without additional charges.
Back to TopA. We screen print ALL t-shirts with the exception of commercial transfers ("photo") t-shirts. "Photo" T-shirts are transfer printed as the image is applied with a heat press.
Back to TopA. No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment using plastisol ink. "Wash" tests that we've conducted in our shop also prove that the printing on "Photo" t-shirts (which are transfers) is durable and holds up to many washings before fading begins to occur. Also, however the image is printed on your shirts, the image will not peel off and can't be otherwise removed.
Back to TopA. We offer PMS color matching on many products. The cost varies depending on the product, but is typically $30.00 per color. We also have a variety of in-house inks for you to choose from.
Back to TopA. The maximum image size that we offer is 11" X 11."
Back to TopA. Yes. Please call for special pricing details, 267-918-8307.
Back to TopA. No.
Back to TopGarment Sizes & Colors FAQs:
A. Yes. We offer youth x-small (2-4), youth small (6-8), youth medium (10-12), and youth large (14-16).
Back to TopA. Yes. We offer up to 6X on select garments. However, not all colors are available in these size shirts. Call or e-mail for availability.
Back to TopA. Yes. You can mix the sizes any way that you need to complete your order.
Back to TopA. Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would pay for each garment is determined by the total number of shirts in your order.
Back to TopA. Yes. However, each ink color change will incur an ink color change charge of $20 per color.
Back to TopDon't see your question here? Feel free to drop us a line at info@kennysimprintables.com or call 267-918-8307.