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Frequently Asked Questions
Below are
answers to frequently asked questions. If the answer to your question
isn't shown below, please or call us at 1-267-918-8307. We'll be happy to help you.
General Frequently Asked Questions:
Ordering Frequently Asked Questions:
Artwork Frequently Asked Questions:
Screen Printing Frequently Asked Questions:
Garment Sizes/Colors Frequently Asked Questions:
General Frequently Asked Questions:
Q. Why should my business get printed goods?
A. Quality custom imprinted shirts, caps, jackets, sweatshirts, tote bags, etc. convey a sense of professionalism within your company. As your staff wears these items and your customers billboards that give your business name recognition among prospective and current customers. They are also conversation pieces that start people talking about your business. The big draw for custom imprinted goods is that they are inexpensive and have a high impact. Their advertising method is repetitive and is much more cost effective than a "once and done" newspaper ad.
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Q. Aren't t-shirts with my company name and logo an extravagance?
A. Actually, not at all. Custom imprinted garments end up being one of the least expensive advertising methods your company could opt for.
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Q. Can my group make some money with these printed goods?
A. Yes! There are a few ways: Organizations have shirts printed up to raise money through fundraisers and events. Restaurants, clubs and companies sell these goods to customers who, in turn, are walking billboards for them.
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Q. Do you have a catalog?
A. No, we do not offer a catalog. Information and pricing of our available products can be found on the pages of our web site. If you would like more information on any of our products, please or call us 1-267-918-8307.
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Q. Do you have a guarantee on the products that you sell?
A. Yes.
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Q. Where is Kenny's Imprintables located?
A. We are located in Philadelphia, Pennsylvania.
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Q. Do you have other offices in the country?
A. No, our only office and printing facility is located in Philadelphia, PA. We ship nationwide from this location.
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Q. Is your shop open to the public?
A. No.
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Q. How much experience does Kenny's Imprintables have in the industry?
A. We have over 15 years of printing experience as well as a background in fine art. See our for more information.
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Q. Do the prices of the products become lower when I buy larger quantities?
A. Yes. The more you buy, the lower the price.
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Q. Why don't you offer free shipping and set-up charges like some other on-line printers?
A. With our pricing method, everything is broken down for you. There are no hidden charges under the guise of "free set-up" or "free shipping." If you do the math, most of the time our prices are among the lowest around.
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Q. Do you accept purchase orders?
A. Yes. All purchase orders are handled by written agreement only.
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Q. Do you offer "wholesale" or special prices to the "trade," schools, or non-profit organizations?
A. No, we do not.
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Q. Can I get less than the minimum order?
A. No.
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Q. Do you sell "blank" or "unprinted" items?
A. No.
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Q. Do you sell screen printing equipment or supplies?
A. No.
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Q. If there is a problem with my order, what do I do?
A. You should contact us immediately by phone or e-mail. We want to help you resolve the problem as quickly and effectively as possible.
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Ordering Frequently Asked Questions:
Q. What is required to set an order in motion?
A. A 50% deposit, finalized artwork, garment style, sizes and quantity.
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Q.How is the price determined?
A. Pricing for screen printed apparel is determined by the quantity of items being ordered, the color of the garment, the number of locations on the garment being printed, and the number of colors in your artwork.
Q.What is the minimum quantity I have to order?
A. There is a 24 piece minimum for all custom apparel orders.
Q. How do I place an order?
A. We offer (2) ways to place an order. You can place an order by phone or e-mail. For more detailed information on placing an order, please see our
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Q. How do I pay for my order?
A. Payments can be made in the form of check or money order. Purchase Order payment is available to certain firms and organizations and is handled by written agreement and offered at our discretion.
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Q. Do I get to see a "sample" before you print my order?
A. Yes. After you place your order, you will receive an "Artwork Review" e-mail. This email shows how your artwork will appear on the actual product that you are ordering. Replying to the email gives you the opportunity to approve or disapprove your proposed artwork/layout. Production does not begin on your order until we receive an artwork approval and a 50% deposit from you.
Most orders are approved through our electronic proof system, however we are willing to show you a garment proof if you are within Philadelphia limits and time allows.
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Q. How long does it take to receive my order?
A. It depends on what you are ordering. The typical production time for most custom printed products is approximately 2 weeks from the time your
order is placed and your deposit is received until the day it is shipped. This turn around time can very depending on the size of your order and how much work is needed to prepare your artwork. This doesn't include shipping time, which is determined by your state.
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Q. I receive a confirmation after I place my order?
A. Yes. You will receive an e-mail confirmation if you place your order by e-mail. Please feel free to call us at 1.267.918.8307 if you want to confirm that we have received your order.
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Q. Will I be notified after my order has shipped?
A. On all custom garment orders orders, you will receive an e-mail notification with the details of your shipment.
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Q. Do you take overseas orders?
A. No.
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Artwork Frequently Asked Questions:
Q. Do I need a finished logo all prepared before I contact you?
A. Absolutely not. Kenny's Imprintables wants your printing project to be easy for you. Simply contact our art department and for a nominal fee, they will be happy to assist you with your design.
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Q. What kind of artwork files do you accept?
A. We accept many types of art files. The ideal file formats are:
AI -- Adobe Illustrator 9
EPS
PDF -- Adobe Acrobat
When providing such files, it is important to convert to curves or create outlines out of all text used. If not, font may be converted automatically by the computer.
If your artwork only exists as a hard copy, you can mail it to us and expect to be charged for artwork preparation
from our graphics department.
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Q. How do I properly prepare those images?
A. We hope
the information below will give you the guidance you
need to successfully send images for use in your designs,
but please feel free to call us if you have questions
or need assistance. Similarly, we'll contact you if
there are problems pertaining to the artwork submitted
with your order.
Digital Art Requirements for spot color printing.
Minimum specifications are required to achieve good print results. Please follow the instructions below. If you need help creating art, please contact our art department at .
Digital artwork must be submitted in accepted formats only.
- All files must be in .EPS format.
- All fonts must be converted to outlines.
- All colors must be converted to spot colors with correct Pantone numbers.
- Please submit files with images SIZED for printing.
- Compress large files (over 1 MB) using Stuff-it or Winzip.
- Flatten all files.
- Send additional .JPG version of file to communicate color representation if file does not display color the way you want it printed.
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Q. How do I get my artwork to you?
A. You may email your logo or design to
Please be sure to include your contact information
or your order number.
If you would like to mail your artwork to us on disk
with a hard copy, please mail it to:
Kenny's Imprintables
2131 N. American Street
Philadelphia, PA 19122
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Q. My artwork needs some "touch-up." Is there a charge for that?
A. Yes, there will be an artwork charge. The charge is determined by the level of "touch-up" that your design will require. Please see our page for more information and pricing.
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Q. I don't have a design. Is there a charge to make a design for me?
A. If you want us to create a custom design for you based on your ideas or sketches, there will be a charge. For more information and pricing, please see: .
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Q. How accurate is the preview I see?
A. Kenny's Imprintables' technology lets you get a good look at how your item will actually turn out, but computers can't perfectly simulate the real world. First of all, every computer monitor displays colors a little differently, so the colors of your actual merchandise (both the colors of the blanks and the colors of your designs) may not match perfectly what you view on your screen. Secondly, embroidery and printing on non-paper surfaces are physical processes that are inherently imperfect, and slight variations from item to item inevitably exist. But please don't worry! Trust the names of the various colors you use on the site and trust that we will produce merchandise that looks great and doesn't disappoint! Also, please feel free to use notes on your email to pass on any special requests or concerns to the Production Staff. PMS color matching is extra and will ensure accurate matching of the color in your logo or design. Approximate color matching is free of charge.
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Q. I have several designs, do they all add up as 1 order?
A. No. Each design is treated (and priced) as a separate order.
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Screen Printing Frequently Asked Questions:
Q. What is screen printing?
A. Screen printing is a method of printmaking in which a design is imposed on a screen of silk or other fine mesh, with blank areas coated with an impermeable substance, and ink is forced through the mesh onto the printing surface. This method creates high quality printed apparel that can withstand years of washing and wear.
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Q. If I reorder, do you keep my artwork or screens?
A. We keep your artwork on
file indefinitely. However, we do not keep screens
for more than 9 months. Unless we hear from you within
that timeframe your screens will be reclaimed. If,
after that time, you want to reorder you will be charged
for a new set-up. You should notify us if you plan
to place another order within the next calendar year,
in which case we would hold your screen(s) without
additional charges.
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Q. Are your T-Shirts screen printed or are they iron-on transfers?
A. We screen print ALL t-shirts with the exception of digital transfers ("photo") t-shirts. "Photo" or "digitally imaged" T-shirts are transfer printed as the image is applied with a heat press.
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Q. Will the printing fade on my shirts after a few washings?
A. No. The printed image on screen printed t-shirts
is very durable and will hold up for a long time as they are directly printed onto the garment using plastisol ink. "Wash" tests that we've conducted in our shop also prove that the printing on "Photo" or "digitally imaged" t-shirts (which are transfers) is durable and holds up to many washings before fading begins to occur. Also, however the image is printed on your shirts, the image will not peel off and can't be otherwise removed.
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Q. My design has PMS colors, can you match them?
A. We offer PMS color matching on many products. The cost varies depending on the product, but is typically $25.00 per color. PMS color matching will ensure accurate matching of the color in your logo or design. Approximate color matching is free of charge.
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Q. What is the largest size that can be printed on a T-Shirt?
A. The maximum image size that we offer is 11" X 11."
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Q. I already have shirts. Will you print on them?
A. Yes.
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Q. Do you sell transfers that I can apply on my own shirts?
A. No.
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Garment Sizes & Colors Frequently Asked Questions:
Q. Do you offer "youth" sizes?
A. Yes. We offer youth small (6-8), youth medium (10-12),
and youth large (14-16).
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Q. Do you offer 2X, 3X, 4X, etc. size shirts?
A. Yes. We offer up to 6X on some of the garments that
we offer. However, not all colors are available in these size shirts. Call or e-mail for availability.
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Q. Can I mix the shirt sizes in my order?
A. Yes. You can mix the sizes any way that you need to complete your order.
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Q. Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?
A. Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would pay for each garment is determined by the total number of shirts in your order.
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Q. Can I have different ink colors on different color shirts?
A. Yes. However, each ink color change will incur an ink color change charge of $10 per color.
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Don't see your question here? Feel free to drop us a line at or call 267-918-8307.
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